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Signing In to Citemark

First-Time Access​

If you're new to Citemark, you'll need an invitation from your organization administrator:

  1. Check your email for an invitation link
  2. Click the link to set up your account
  3. Create a secure password
  4. Complete your profile information

Signing In​

  1. Navigate to your organization's Citemark URL
  2. Enter your email address
  3. Enter your password
  4. Click Sign In

Password Reset​

If you've forgotten your password:

  1. Click Forgot Password? on the sign-in page
  2. Enter your email address
  3. Check your email for a reset link
  4. Follow the link to create a new password

Session Management​

  • Sessions automatically expire after a period of inactivity
  • You can sign out manually by clicking your profile menu and selecting Sign Out
  • For security, always sign out when using shared computers

Troubleshooting​

"Invalid credentials" error​

  • Double-check your email address for typos
  • Ensure Caps Lock is not enabled
  • Try resetting your password

"Account locked" message​

  • Contact your organization administrator
  • Accounts may be locked after multiple failed sign-in attempts

Can't access certain features​

  • Your organization may have role-based access controls
  • Contact your administrator to verify your permissions